Apakah yang perlu saya lakukan jika saya mengesyaki akses tanpa kebenaran ke akaun saya?

Change your password immediately and enable two-factor authentication via Account Settings. Then contact our live chat team or email security@mineraltoto.my so we can flag the account, investigate the activity, and secure your wallet without delay.

Rujukan Laman

Explore Your Legal Rights at mineraltoto

Q: Bolehkah saya meminta salinan data peribadi yang disimpan tentang saya?

Yes. Submit a Subject Access Request via legal@mineraltoto.my or through the Legal Requests form in your account dashboard. We will provide a copy of your stored data within 14 business days of identity verification.

At mineraltoto, we keep our legal framework straightforward so you always know where you stand — your rights, our obligations, and how your account data is handled are…

Dasar Privasi JelasTerma Akaun MalaysiaPengekalan Data SelamatHak Pengguna DilindungiTouch 'n Go & FPX Disokong

Explore the Lobby Read FAQ

Browse the Policy Terms That Govern Your Account

mineraltoto Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our legal terms apply to every account holder in Malaysia and are written in accordance with applicable local legislation. When you deposit via Touch 'n Go, GrabPay, Boost atau FPX, each transaction is subject to the same account-level terms described in this document. We collect only

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the data needed to process your transactions, verify your identity, and maintain account security. Any processing of personal data follows the Personal Data Protection Act 2010 (Malaysia). We do not share your information with unaffiliated third parties for marketing. Where you see references to eligibility or
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access, those conditions are jurisdiction-dependent and apply only where local law permits. Our terms are reviewed periodically, and material changes are communicated to you via registered email before they take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN UNDANG-UNDANG

Open a Channel With Our Legal Support Team

Reach our legal and compliance desk through any of the three paths below. Our team in Petaling Jaya handles all formal legal requests and aims to respond within two business days. For urgent account-access issues, live chat connects you faster.

Team online

E-mel Undang-Undang

Send a written request to our legal team at [email protected]. We acknowledge all emails within 24 hours and provide a full response within two Malaysian business days.

Live Chat Akaun

Our live chat channel is available daily and connects you directly to an account compliance agent who can verify your identity and handle data-access requests in real time.

Borang Rasmi

Submit a formal data correction or deletion request through the secure form in your account dashboard under Settings → Legal Requests. Each submission receives a case reference number.

KESELAMATAN DAN INTEGRITI DATA

Switch On Account Security From Day One

We apply layered security across every account — from the moment you register to every deposit made via Touch 'n Go or FPX.

Pengendalian Data

We process your personal data strictly for account operation, identity verification, and payment processing. No data is sold or passed to third-party marketers under any circumstances.

Polisi Kuki

Cookies on mineraltoto.my track session state and basic analytics only. You can manage or withdraw cookie consent at any time through the cookie settings panel in your browser.

Keselamatan Akaun

Two-factor authentication is available on every account. We recommend enabling it immediately after opening your account to prevent unauthorised access to your wallet and transaction history.

Tempoh Pengekalan

Account and transaction records are retained for the period required under Malaysian law. Once the retention window closes and your account is closed, data is securely deleted within 30 days.

Permintaan Perubahan

You may request correction or deletion of your personal data by emailing [email protected] or using the in-dashboard Legal Requests form. We confirm receipt within one business day.

Ketepatan Maklumat

Keep your registered name, IC number, and contact details accurate. Inaccurate data can delay withdrawals through GrabPay or Boost and may affect identity verification outcomes.

Discover Answers to Common Legal Questions

These questions cover the legal rights and obligations most frequently raised by account holders in Malaysia. If your question is not listed below, our legal support team is reachable via email or live chat during business hours.

Your personal data is governed by the Personal Data Protection Act 2010 (PDPA) Malaysia. We collect, store, and process your data only for the purposes stated in our privacy policy, and you retain rights to access and correct that data at any time.

Yes. Submit a Subject Access Request via [email protected] or through the Legal Requests form in your account dashboard. We will provide a copy of your stored data within 14 business days of identity verification.

Log in to your account, navigate to Settings → Personal Details and edit directly, or submit a formal correction request to our legal team. We aim to process all verified correction requests within three business days.

We share your data only with payment processors — including Touch 'n Go, GrabPay, Boost dan FPX — strictly for transaction completion, and with identity-verification partners as required by Malaysian law. No data is shared for marketing purposes.

After account closure, we retain your records for the duration required under applicable Malaysian regulations. Once that period ends, all personal data is securely and permanently deleted within 30 days from our systems.

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can withdraw consent and manage preferences via your browser settings at any time; opting out of analytics cookies does not affect your account access.

Change your password immediately and enable two-factor authentication via Account Settings. Then contact our live chat team or email [email protected] so we can flag the account, investigate the activity, and secure your wallet without delay.

Explore Your Legal Rights at mineraltoto

Open a Channel With Our Legal Support Team

E-mel Undang-Undang

Live Chat Akaun

Borang Rasmi

Switch On Account Security From Day One

Pengendalian Data

Polisi Kuki

Keselamatan Akaun

Tempoh Pengekalan

Permintaan Perubahan

Ketepatan Maklumat

Discover Answers to Common Legal Questions

01 Apakah undang-undang yang mengawal data peribadi saya di mineraltoto?

02 Bolehkah saya meminta salinan data peribadi yang disimpan tentang saya?

03 Bagaimana saya boleh meminta pembetulan data yang tidak tepat?

04 Adakah mineraltoto berkongsi maklumat saya dengan pihak ketiga?

05 Apakah yang berlaku kepada data saya selepas akaun saya ditutup?

06 Bagaimana kuki digunakan di mineraltoto.my dan bolehkah saya memilih keluar?

07 Apakah yang perlu saya lakukan jika saya mengesyaki akses tanpa kebenaran ke akaun saya?

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